Refund policy
At Mavricks, we want our customers to have a smooth and reliable shopping experience. Please review the following Refund & Replacement Policy carefully before placing an order. we do not accept returns, refunds, or exchanges for change of mind, incorrect size selection, colour preference, or other personal reasons.
We encourage customers to carefully review the product details and size chart before placing an order.
Damaged, Defective, Misprinted, or Incorrect Products
If you receive a damaged, defective, misprinted, or incorrect product, please contact us within 3 days of delivery.
To help us resolve the issue, please provide:
- Your order number
- A clear description of the issue
- Clear photographs and/or an unboxing video showing the product and the issue
- Photographs of the original packaging and shipping label, where applicable
Once your request has been reviewed and approved, we may offer a replacement or refund, depending on the circumstances.
Please do not send products back to us without contacting us first. Unauthorized returns may not be accepted or processed.
Size-Related Issues
We do not accept returns, exchanges, or refunds if the customer orders an incorrect size. Please refer to the size chart available on the product page before placing your order.
If the product you receive is materially different in size from the specifications provided on our website, please contact us within 3 days of delivery with supporting photographs and measurements.
Order Cancellations
Cancellation requests should be submitted as soon as possible after placing the order.
Once an order has been processed or prepared for shipment, it cannot be cancelled.
If a cancellation request is approved before processing begins, any applicable refund will be processed to the original payment method.
Cash on Delivery Orders
Cash on Delivery orders are subject to the same refund and replacement conditions stated in this policy.
Refunds
If a refund is approved, it will be processed to the original payment method wherever possible. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.
For Cash on Delivery orders where a refund is approved, we may request appropriate bank account or payment details to process the refund.
Shipping Charges
Original shipping charges, if any, are non-refundable unless the refund is being issued because of a damaged, defective, misprinted, or incorrect product.
Contact Us
For questions, complaints, or requests regarding refunds and replacements, please contact Mavricks:
Email: support@mavricks.in
Business Contact Number: +91 91674 99012
We aim to review customer queries and respond within a reasonable timeframe.